Salesforce Consulting & Implementation in India, Dubai, UAE & GCC

At Vivek Infotechs, we help businesses across India, Dubai, UAE, and the wider GCC harness the power of Salesforce CRM to build stronger customer relationships, streamline sales, and boost marketing ROI. From strategy and customization to integration and ongoing support, our Salesforce certified consultants ensure that your CRM investment delivers measurable value.

Why Choose Vivek Infotechs for Salesforce CRM?

Our Salesforce Services

Vivek Infotechs offers end-to-end Oracle services, including

Salesforce CRM Implementation & Customization

Salesforce Sales Cloud, Service Cloud & Marketing Cloud deployment

Custom App Development on Salesforce Platform

Integration with ERP (Oracle, SAP, Dynamics) & third-party apps

Data Migration & Salesforce Lightning upgrades

Salesforce Analytics & AI (Einstein AI)

Managed Support & Resource Augmentation

Salesforce Modules & Clouds We Specialize In

Our expertise spans the full Salesforce ecosystem

Sales
Cloud

Lead management, opportunity tracking, forecasting

Service
Cloud

Case management, customer service automation, omnichannel support

Marketing
Cloud

Campaign management, email journeys, customer segmentation

Commerce
Cloud

Seamless B2B/B2C eCommerce experiences

Experience
Cloud

Partner portals, self-service communities, customer hubs

Financial Services
Cloud

Banking, insurance & wealth management CRM

Health
Cloud

Patient management & healthcare integrations

Einstein
Analytics

AI-driven insights, predictive analytics

MuleSoft
(Integration)

Connecting Salesforce with legacy or modern systems

Industries We Serve

Our Salesforce solutions are industry-tailored, ensuring each business gets maximum ROI

1. Banking & Financial Services

Relationship management, KYC, compliance

2 . Retail & E-commerce

Omnichannel CX, personalized promotions, loyalty programs

3 . Healthcare & Pharmaceuticals

Patient engagement, appointment management, compliance

4. Real Estate & Construction

Lead-to-deal management, project tracking, broker portals

5. Manufacturing

Distributor CRM, B2B commerce, after-sales service management

6. Education & Training

Student lifecycle management, admissions CRM

7. Hospitality & Travel

Guest relationship management, loyalty programs, booking CRM

8. Telecom & Technology

Customer onboarding, support automation, SLA tracking

Our services

Web3.0

Pioneering the Decentralized Future of the Internet

Software as a Service

Experience Business Transformation with Our Seamless SaaS Solutions.

Game Development

Intelligence and gaming make a great combination

Oracle Consultancy

Guiding Enterprises to Oracle Excellence: Where Data Meets Innovation

UI/UX Designing

Gain quick and accurate analytical

App Development

Turn into a brand

Digital Marketing

Translate your ideas uniquely

Web Development

Build better and deliver faster

FAQs — Salesforce CRM in India, Dubai, UAE, & GCC

Q1: How long does a Salesforce implementation take?

Simple Salesforce CRM setups can be completed in 4–8 weeks, while enterprise-wide Salesforce Cloud deployments may take 3–6 months depending on integrations and customizations.

Q2: Is Salesforce suitable for SMEs in UAE/GCC?

Yes. Salesforce offers scalable solutions. SMEs can start with Sales Cloud Essentials or Business Starter packs and expand as their needs grow.

Q3: Can Salesforce integrate with my ERP or legacy systems?

Absolutely. We specialize in ERP + CRM integrations (Oracle, SAP, Microsoft Dynamics) and third party apps using APIs, MuleSoft, or custom connectors.

Q4: What’s the difference between Sales Cloud and Service Cloud?

Sales Cloud focuses on managing leads, opportunities, and revenue pipelines. Service Cloud is designed for customer service, case management, and omnichannel support.

Q5: How does Salesforce help with marketing automation?

With Marketing Cloud, businesses can design email journeys, automate campaign flows, and target customers with personalized content across channels.

Q6: Do you help with Salesforce Lightning migration?

Yes. We assist in upgrading from Classic to Lightning, ensuring smooth adoption, optimized layouts, and end-user training.

Q7: Is data secure on Salesforce Cloud in GCC?

Yes. Salesforce follows global security standards (ISO, GDPR) and regional compliance. We configure role-based access, encryption, and audit controls for added protection.

Q8: Do you provide Salesforce managed support?

Yes, we provide SLA-driven support, user training, enhancements, and ongoing optimizations to maximize your Salesforce ROI.

Q9: How do I choose between Salesforce and other CRMs (like Dynamics 365)?

Salesforce is ideal for organizations focused on customer engagement and omnichannel CX, while Dynamics 365 is stronger in ERP + CRM hybrid use cases. We help clients evaluate both and recommend the right fit.